Sex Toys for Men, Women and Couples

Order Cancellation:
Our order fulfillment process is streamlined so that once an order is placed it is immediately forwarded to the warehouse for packing and shipping. Due to the high volume of orders we receive, it is extremely difficult to cancel an order after being submitted to the shipping department. If you must cancel an order that is completed and ready to ship you will be billed a $15.00 cancellation fee. Once an order has been picked up by our delivery carriers, it cannot be cancelled.

Refused Order:
Packages returned to us via Fedex or USPS as "refused", will be charged a $15 returned package fee in addition to freight charges.

Returns Within 30 Days
If you are dissatisfied with your selection for any reason within the first 30 days of purchase, you may return it for a store credit or exchange. We will, based on your preference, either replace the item free of charge (for defective products) or provide store credit in the amount of your original purchase (excluding shipping and handling).

Returns After 30 Days
For up to one year, you may return any item that malfunctions due to defects in materials or workmanship. We will replace your item with a functioning version of the same or equivalent product. If the original item is not in stock or is otherwise unavailable, we will provide a replacement of equal or greater value.

Even after a year, we will do our best to make sure everything we sell will continue to enhance your pleasure and your life. Simply drop us an email, and we'll see what we can do.

MyPleasure.com is not responsible for refunds or replacement shipments on orders where the shipment tracking confirms delivery. If your shipment tracking number confirms delivery but you have not received your package, please contact your carrier. In the event of an undeliverable shipment, MyPleasure.com will refund the credit card for the amount of the product purchased only. Shipping charges will still apply.

Requesting a Return
To inquire about returning a product, contact us and provide your name, order ID and a brief description of the problem. We will send you complete instructions on how to return your package. Please be aware that we cannot accept return merchandise that arrives without an RMA number on the outside of the package. Please note that store credits cannot be processed until we have received your returned merchandise. Postage for shipment of returns is the responsibility of the customer. In the case of credit card refunds it may take a full billing cycle for the refund to appear on your credit card statement. We never resell returned merchandise.

Fraud
Under the Fair Credit Billing Act, your bank cannot hold you liable for more than $50 of any fraudulent charges. If your bank does hold you liable for any of this $50, MyPleasure will cover the entire liability for you, up to the full $50. MyPleasure will only cover this liability if the unauthorized use of your credit card resulted through no fault of your own from purchases made at MyPleasure while using our secure server. In the event of unauthorized use of your credit card, you must notify your credit card provider in accordance with its reporting rules and procedures. To contact MyPleasure in the event of unauthorized use of your credit card, please email us at customerservice@mypleasure.com. Important Note: The Fair Credit Billing Act does not cover liability for automatic debit cards or check cards. At MyPleasure, we recommend using a credit card rather than a debit or check card when purchasing products online.